Leaving Zendesk?

The billing difference, plainly

CapraDesk is one flat price per plan — not per agent, not per ticket: free (1 agent, 50 tickets/month), Team €29/month total for up to 5 agents, Pro €79/month total with unlimited agents. AI triage is included in every plan — we never charge per AI resolution, per conversation, or per token. Our AI answers the tickets it can and hands anything it can't to a human after at most three attempts, and none of that motion appears on your invoice. The one thing we do meter is phone support — voice minutes cost us real money per minute, so they're capped per plan (200/month on Team, 1,000 on Pro) rather than pretending to be free. That's the entire pricing model; there is nothing else to discover at renewal.

What you get

• A real ticket inbox with email-to-ticket, an embeddable widget (one script tag), a REST API with idempotent ticket creation, and webhooks.
• AI triage that knows when to stop: it reads attachments, searches your knowledge base and past resolutions, and escalates to a human after three attempts — automatically, not as a paid add-on.
• Phone intake: inbound calls become tickets with the transcript and recording attached.
• A signed customer portal on every ticket — widget, form and API customers get a link to follow the thread and reply, no account needed; email customers simply keep replying by email.
• Ops-shaped extras Zendesk doesn't have: incident views, asset tracking, agent training with certification gating, even time clocks — built for infrastructure and ops teams.
• Nine languages where customers meet you — the widget, sign-up and site — plus automatic translation of inbound email. (The agent dashboard itself is English.)

What you give up — read this half too

Zendesk is a large CX platform and we are not. Moving here you lose: the marketplace and its thousand integrations, omnichannel social messaging, a public help-center product (our knowledge base feeds the AI, it doesn't publish), and enterprise workflow depth. There is no import tool yet — your ticket history stays in Zendesk, so export your data before your access ends; we start you fresh, and our API's idempotent creation can backfill open tickets if your team scripts it. If a large support org runs your channels through Zendesk's ecosystem, staying is genuinely the better call, and we'd rather say so here than after you've moved.

One more honest line: our AI triage sends ticket content to Anthropic's API to do its work (they don't train on it — see our Terms). If your policy is that support content never leaves your systems, we are not your helpdesk.

Who this actually fits

Small ops, infrastructure and MSP teams — one to a few dozen agents — who want tickets answered, incidents tracked, and a bill that reads the same every month. That's who it's built for, and who the renewal-quote stories keep coming from.