Infrastructure ops, ticketing & support
Support desk built for ops teams
Manage tickets, incidents, field interventions, and SLAs — from a single workspace. Built by CapraWorks for infrastructure teams that move fast.
Manage tickets, incidents, field interventions, and SLAs — from a single workspace. Built by CapraWorks for infrastructure teams that move fast.
Create, assign, and track support tickets with priority levels, SLA timers, and full status history.
Declare and manage infrastructure incidents with linked tickets, timelines, and post-mortems.
Schedule technician visits, track on-site work, and log outcomes directly in the ticket.
Organise clients, physical locations, and assets so every ticket has full context.
Define response and resolution targets per priority. Get warned before breaches happen.
Run CapraDesk for your own team or offer a private workspace to each of your clients.
Simple flat pricing per plan — no per-agent or per-ticket fees, and AI triage is included, never billed per resolution.