Terms of Service

Last updated: 27 June 2026

1. Agreement

By using CapraDesk (“Service”), operated by CapraWorks, you agree to these Terms. If you do not agree, do not use the Service.

2. Accounts & Data

You are responsible for your account credentials. Ticket data, knowledge base content, and customer information you submit are owned by you. We process it solely to provide the Service.

3. Subscriptions

Paid plans are billed monthly via Stripe. You may cancel at any time through the billing portal; access continues until the end of the billing period. No refunds for partial months.

4. AI Triage

CapraDesk uses Claude by Anthropic for AI ticket triage. Your ticket content is sent to the API for processing. Anthropic does not use API inputs for model training. AI responses may be inaccurate — human escalation is always available.

5. API Access

API keys are scoped to your organization. You are responsible for securing your keys. We may revoke keys that are used in violation of these Terms or to abuse the Service.

6. Limitation of Liability

The Service is provided “as is”. CapraWorks is not liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

7. Contact

Questions? Email support@capradesk.com.